Shipping Policy

Last Updated: January 10, 2024

At Sollume, we know how important it is to get your hydrogen bottles on time, and we always aim for prompt shipping and delivery. However, sometimes things happen that are out of our hands, leading to delays. Here's what you should know if you're facing any shipping or delivery issues with your Sollume order.

TRACK YOUR ORDER
Once we receive your order confirmation, we'll process your order and ship it out within the next day or two. You will receive a tracking number that you can use to track your package right here on Sollume.

SHIPPING AND DELIVERY DELAYS
Delays can happen due to many reasons - courier issues, customs, weather, or other unexpected events. While we do our best to avoid these delays, they're sometimes inevitable. We're here to guide you through if your Sollume order is delayed.

WHAT TO DO IF YOU ENCOUNTER SHIPPING OR DELIVERY DELAYS?
First, get in touch with the courier for immediate help with tracking and updates. They're equipped to give you the latest info on your package.

If you've got any worries or queries about your Sollume shipment, our customer support is just an email or call away. We may not control every step of the delivery, but we're committed to assisting you as much as we can.

KEY TAKEAWAYS

• Shipping delays can occur due to courier, customs, weather, or unforeseen events.
• Contact the courier directly for immediate assistance with delivery issues.
• Reach out to Sollume's customer support for any shipment-related concerns or questions.

FINAL THOUGHTS
We understand that delivery delays can be frustrating, and we're here to support you through any hiccups. This guide is meant to help and inform you during such times. Your feedback is vital to us, and we're continuously working to enhance our services. Thanks for choosing Sollume, and don't hesitate to contact our customer support for any further assistance.