Fraud Prevention

Last Updated: January 10, 2024

At Sollume, the security of your personal and financial information is paramount. We have robust measures in place to shield you from fraudulent activities. Here’s an overview of our anti-fraud strategies:

ADDRESS VERIFICATION
We cross-check every billing and shipping address against the details with your payment processor. This step ensures the order is made by the legitimate card owner and not by someone misusing another's card details. If any inconsistencies arise, we'll contact you to confirm the address before proceeding with the transaction.

MONITORING TRANSACTIONS
All Sollume transactions undergo monitoring for unusual activities, using advanced fraud detection techniques. Should we spot anything out of the ordinary, we'll act swiftly to review the transaction. This might involve asking you for additional information to confirm the legitimacy of the transaction.

FRAUDULENT ACTIVITY
In cases of suspected fraud, we reserve the right to cancel the transaction and inform you immediately. This measure protects both you and our business. We take extensive steps to secure your personal data against any fraudulent activities.

KEY TAKEAWAYS

• We verify billing and shipping addresses to match them with payment processor records.
• We use sophisticated tools to monitor transactions for signs of fraud.
• Additional information may be requested for transaction verification.
• We have the right to cancel transactions if fraud is suspected.

FINAL THOUGHTS
Your safety in online transactions is a top concern for us at Sollume. We've implemented several anti-fraud measures, like address verification and transaction monitoring, to secure your financial information. Immediate actions are taken if fraud is suspected, including transaction investigation and prompt notification. We are dedicated to offering you a secure shopping experience and are always here to assist with any concerns or questions you might have. Our customer support team is always ready to help.